- Returns Policy - Jewellery Online Store Silver Chamber

Returns Policy


If you are not completely satisfied with your purchase, we're sorry to hear that, however, simply return the item to us in its original unused condition within 14 days of receipt.
 

Returned items should be unused and unworn, clean, undamaged with no smell of perfume (if applicable) and must be returned in original packaging with any enclosed documentation.

Email us on sales@silverchamber.co.uk detailing your sales reference, name and date of purchase and item you wish to return. Once your order has been returned to the designer and the designer confirms it is in good condition and in original packaging, we will then make a refund/exchange providing the items are returned complete, within 28 days of receiving  your return. The full amount (without shipping price) will be credited to the account of whose originally recompense was made.

 

Alternatively, if preferred, we will also be happy to exchange the item.

When changing to another product the customer is right to return a product similar to the total return - 14 days, in original packaging, etc.

A refund will not be possible if the item/items arrive damaged as a result of the original packaging not  being used, in these cases the item/s will be returned to customer.

Under no circumstance are we able to accept the return of earrings, in compliance with current Health & Hygiene regulations.

We will not also be able to refund any personalised/made to order  items.

 

Please note:
Goods will only be accepted for return if they are returned within 14 days of delivery, unless we have notified you otherwise.
 

The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
 

The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.
 

Please also note we will refund an item if it is faulty, after a thorough check of the item. Please allow 7 working days for a refund to be processed.

 

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