Jewellery is held by the designer (sending mostly from abroad) so please allow up to 5-7 working days for delivery (UK and rest of the Europe) and 7-14 the rest of the world - although we aim to have it with you sooner!
Once the order has been placed, we will send you an email confirmation including product/s ordered and prices. If the product/s are out of stock or cannot be made to order we will notify you and cancel the order. That means your order is an offer, not a contract of sale between you and “Silver Chamber”, so prices and availability won’t be contractually confirmed until you receive the ‘confirmation of dispatch’ email sent once your order has been successfully picked and we can confirm stock levels have been checked.
2. The purchased goods should reach you within the stated delivery dates specified for each product. Deliver can be expected within 5-7 (7-14) working days of placing an order for stock items (special delivery up to 5 working days - £30.00 shipping cost).
3. If you are ordering a couple of products and some of them are not currently in stock (made to order) the delivery time will be calculated based on the product that takes the longer to deliver. Typically, delivering goods made to order takes approximately 7 working days longer than the delivery of stock items. We advise you to make separate orders for items in stock and made to order. In the event of delivery not being possible within 14 working days of receiving the order, we will undertake to keep you informed of any changes. We will endeavour to deliver your products as soon as possible.
4. Typically used forwarding services: Delivery can be expected within 5-7 (7-14) working days of placing an order for stock items and within 14 working days for items made to order.
5. We can not be responsible for customs fees, and is not allowed to prepay customs fees. We are not responsible for delays due to customs. For more information about customs fees please check the link below:
If you are not completely satisfied with your purchase, we're sorry to hear that, however, simply return the item to us in its original unused condition within 14 days of receipt.
Returned items should be unused and unworn, clean, undamaged with no smell of perfume (if applicable) and must be returned in original packaging with any enclosed documentation.
Email us firstname.lastname@example.org your sales reference, name and date of purchase and item you wish to return. Once your order has been returned to the designer and the designer confirms it is in good condition and in original packaging, we will then make a refund/exchange providing the items are returned complete, within 28 days of receiving your return. The full amount (without shipping price) will be credited to the account of whose originally recompense was made.
Alternatively, if preferred, we will also be happy to exchange the item.
When changing to another product the customer is right to return a product similar to the total return - 14 days, in original packaging, etc.
A refund will not be possible if the item/items arrive damaged as a result of the original packaging not being used, in these cases the item/s will be returned to customer.
Under no circumstance are we able to accept the return of earrings, in compliance with current Health & Hygiene regulations.
We will not also be able to refund any personalised/made to order items.
Please note: Goods will only be accepted for return if they are returned within 14 days of delivery, unless we have notified you otherwise.
The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.
Please also note we will refund an item if it is faulty, after a thorough check of the item. Please allow 7 working days for a refund to be processed.